OVERVIEW OF THE PROCESS
As you can see below, the office is the hub of all communication between clients (new and repeat) and pet sitters. Therefore, it is imperative to follow our 2-hour callback policy:
ALL TEXTS AND VOICEMAIL MESSAGES MUST BE RESPONDED TO WITHIN 2 HOURS.
We understand that you are not an emergency 24-hr service. But we like working with people who respond quickly, or you’ll miss out on new client assignments. The early bird gets the worm! 🙂
New Clients
Repeat Clients
Finding a Backup If the Primary Sitter Is Unavailable
A day before the pet sitting assignment begins:
- An email confirmation is sent to the pet sitter and client
- We also send an automated phone confirmation to the pet sitter and client
If pet sits are not “checked in and out” in PetSitConnect software:
- An automated email is sent to the pet sitter to either “complete” the visits or call the office to confirm that pet sits have been done as scheduled