[contact-form-7 404 "Not Found"]

Schedule a Visit

Nulla vehicula fermentum nulla, a lobortis nisl vestibulum vel. Phasellus eget velit at.

Call us:
1-800-123-4567

Send an email:
monica.wayne@example.com

Process Overview

OVERVIEW OF THE PROCESS

New Clients

  • Client calls inquiring info, rates, etc.
  • We assign the pet sitter based on location and availability
  • We ask when the client prefers to meet with the sitter
  • We notify pet sitter by phone about the new client
  • Pet sitter meets with the client
  • Pet sitter gets the contract signed, gets a key, credit card info, and updates all the information in PetSitConnect
  • Visits are added to the pet sitter’s schedule by the scheduler
  • Pet sits are performed and “completed” in the schedule daily
  • Pet sitter leaves a detailed report card for the customer
  • Customer pays for visits by credit card
  • Customer receives a service evaluation survey

Existing Clients

  • Client schedules pet sitting by submitting request online, calling or emailing the office
  • We assign the pet sitter who has already met with the client, or reassign to a backup sitter if the primary sitter is unavailable
  • An email confirmation is sent to client and sitter. If the visits are within 24 hours, we call
  • Pet sits are performed and “completed” in the schedule daily
  • Pet sitter leaves a detailed report card for the customer
  • Customer pays for visits by credit card
  • Customer receives a service evaluation survey

Phone And Email Communication Overview

When pet sits are added to the pet sitter’s schedule:

  • An email confirmation is sent to the pet sitter and client
  • We call or text if the reservation is within 24 hours

A day before pet sitting assignment begins:

  • An email confirmation is sent to the pet sitter and client
  • We also send an automated phone confirmation to the pet sitter and client

If pet sits are not “completed” in PetSitConnect software:

  • An automated email is sent to the pet sitter to either “complete” the visits or call the office to confirm that pet sits have been done as scheduled

TWO-HOUR CALL BACK POLICY

A pet sitter is responsible to provide a telephone number (or email, etc) where they can be reached. If you lose your cell phone or if it breaks, please let us know of an alternative way to reach you. If the office leaves a message requesting a callback, the pet sitter must return the call or email or text within 2 hours.

BACK