Process Overview

OVERVIEW OF THE PROCESS

As you can see below, the office is the hub of all communication between clients (new and repeat) and pet sitters. Therefore, it is imperative to follow our 2-hour callback policy:

ALL TEXTS AND VOICEMAIL MESSAGES MUST BE RESPONDED TO WITHIN 2 HOURS. 

We understand that you are not an emergency 24-hr service. But we like working with people who are quick to respond, or you’ll be missing out on new client assignments. Early bird gets the worm! 🙂

New Clients

Repeat Clients

Finding a Backup If Primary Sitter Is Unavailable

A day before the pet sitting assignment begins:

• An email confirmation is sent to the pet sitter and client
• We also send an automated phone confirmation to the pet sitter and client

If pet sits are not “checked in and out” in PetSitConnect software:

• An automated email is sent to the pet sitter to either “complete” the visits or call the office to confirm that pet sits have been done as scheduled

BACK