Customer policies and procedures

You meet with your sitter, review the routine and instructions, and input your information into our database.
You provide the key. Your sitter will securely keep your key on file for future services or will be happy to return it. Any future key pickup/dropoff trips are billed at $15 per trip.

The first email confirmation is sent within 48 hours of your meeting.
You will receive a phone message and another email 24 hours before the first day of the services scheduled.
The pet sitter will check off your visits as “completed” after each visit. The owner or the manager checks the schedule daily to verify that visits are completed.

All visits canceled within 24 hours will be billed at the rate of the visits. You won’t be billed for the entire assignment, just those visits within 24 hours of your cancellation request.

You authorize our company to take care of your pet(s) and take them to a veterinarian if necessary (at the rate of $20 per 30-minute increment).
The client provides food, water, litter, etc., but the sitter will purchase more if it runs out while you’re gone. We will bill you the cost of food plus a $20 pickup fee.
You authorize the owner of DFW Pet Sitting Services, Inc. to employ a reputable locksmith on your behalf if a key or lock malfunctions.
The client is responsible for medical expenses resulting from an injury to the sitter or anyone else by your pet(s). You agree to indemnify and hold harmless DFW Pet Sitting Services, Inc. in the event of a claim by any human.
We will not be held responsible for damages to your property or that of others caused by your pet(s) during the period in which they are in our care.

After the last visit, we will process your payment using the provided credit card.
A receipt will be emailed to you, as well as a survey. Please take your time to complete the survey. It takes only a minute, but we value your feedback more than you know!
If you need to add any visits last minute, a short-notice reservation surcharge will be added to all visits scheduled within 24 hours.
If you need to cancel any visits, you will still be billed for only those visits that are 24 hours or less away.

We are looking forward to taking care of your babies again! Please schedule by phone, email, or online. We encourage email or web requests to ensure that we have an accurate reservation.