Step 1 – We get your information and match you up with a pet sitter in your area
You can either call or fill out our Contact Us form to request an Initial Interview. The form will ask you to specify your preferred date and time for the interview. We always will accommodate your schedule. Once we receive the request, we’ll look for pet sitters near you who are available for the job. You will receive an email or text with the name of your sitter and a brief information about her/him. The person you meet will be the person who will become your pet sitter. She/he will take care of your babies each time you travel. Our goal is to establish a long-lasting bond between your pet(s) and your pet sitter. There is no charge for this interview unless it’s an emergency and you need to meet your sitter within 24 hours. Please allow about 30 minutes to discuss your pets’ routine with your pet sitter.
Step 2 – We set up Initial Interview (no fee, no obligation)
Once we arrange the meeting, you will receive an email confirmation from us. This email will contain a link that you can use to provide us with more details about your pets. Please tell us more about their personalities, feeding instructions, medicine, favorite activities, etc. The pet sitter would love to read about them before meeting with you in person! But no worries if you are too busy! We can always fill it out during the meeting with you. We want to make it easy for you. We’ll gather all the information we need to follow your pets’ routine as closely as possible while you are away. Your pet sitter can also take your credit card info at that meeting. Your other option is to fill it out online using the link from the email. We will not run the payment until you are back home and happy with the service.
Please tell us if you want us to pick up your mail, newspaper, water plans, alternate lights, etc. All these services are included in your visits price. We will try to accommodate any additional requests you may have. We pick up your key during this visit. Your key will be labeled with a security code, and neither your name nor address will be listed on it.
Step 3 – We confirm and reconfirm your schedule several times before you leave
Within 24 hours of the interview, we will email you a confirmation of all scheduled visits. It’s important that you look over them to make sure that the dates and times of the visits are correct. We will also call you and email you again a day before we start our pet sitting services. If you haven’t received an email confirmation or a call, please call us as soon as possible.
Step 4 – Payment
We will draft your credit card a day after we complete the last visit of your scheduled pet sitting services. DFW Pet Sitting Serivces, Inc. offers 100% money back guarantee. We also ask our customers to rate our services after they return. Please let us know how we are doing so we can ensure we are keeping you happy! You will receive a receipt by email to keep track of all the expenses with us. Many of our customers are able to write them off on their tax returns!
Step 5 – Repeat Customer Reservations
You can call or email us, or fill out our Online Service Request form. We ask that you give us 24-hour notice, but we can definitely accommodate emergencies. You can give us as little as two hours notice and count on professional pet care. Last minute requests have become our strength and specialty.
Our company strongly believes in insurance. DFW Pet Sitting Services, Inc. and all its employees are insured and bonded by one of the top insurers in the industry. We know our pet sitters and we know that they’ll care for your four-legged babies as if they were their own. We understand that you may worry about your pets and home, especially if you are using us for the first time. Feel free to call our insurance provider to verify our coverage: Business Insurers of the Carolinas, 1-800-962-4611, our Certificate # is USA 841177-03739-44.