Step 1 - Obtaining Information and Scheduling Initial Interview.
Call or email DFW Pet Sitting Services, Inc. to set up time and date for the Initial Interview. There is no charge for this interview unless it's an emergency and you need to meet your sitter within 24 hours (yes, we are available for those at a nominal fee of ). Please schedule about 30 minutes to discuss your needs with your pet sitter.
Step 2 - Initial Interview
Once we agree on a time and date, we will come to your home to meet you and your pet(s). We will put together detailed instructions on your pet(s)' care, feeding, and medications. We will also get to know their personalities, habits, favorite activities, dislikes, etc. Our goal is to set up a customized care plan so we follow your pet(s)' routine as closely as possible while you are away.
We will also ask you if you want us to pick up your mail, newspaper, water plants, alternate lights, etc (at no additional charge). We will try to accommodate any additional requests you might have. We pick up your key during this visit. Your key will be labeled with a security code, and neither your name nor address will be listed on it for liability purposes.
Step 3 - Confirmation of Services
Within 24 hours after the interview we will email you a confirmation of all the visits that are scheduled. It's important that you look over them to make sure that the dates and times of the visits are correct. We will also call you a day in advance before we are scheduled to take care of your pet(s). If you haven't received an email confirmation or a call, please call us as soon as possible.
Step 4 - Payment
We will draft your credit card a day after the services have been completed. We offer 100% money back guarantee. We also ask our customers to rate our services after they return - please let us know how we are doing so we can ensure we are meeting and hopefully exceeding all of your expectations! You will receive an email with the amount drafted and a link to our survey - we look at each and every one of them!!
Step 5 - Repeat Customer Reservations
One phone call is all you have to make to schedule services in the future. We ask for at least 24 hour notice, but will accommodate any last minute and emergency instances. You can give us as little as two hours notice and count on professional pet care. Last minute requests have become our strength and specialty.
We adore animals, and treat each and every pet as our own. We also value your trust in us, and will do whatever it takes to keep you coming back to us. 95% of all our business is repeat customers. It is our goal to keep our current customers satisfied, and their pets happy and healthy.